BPO strategies more than cost-cutting exercise
Companies that obsess over cost reduction and don't understand how to create sustainable cost efficiencies weaken their business process outsourcing (BPO) strategies.
Stories by Helen Han
Sungard-IBM Linux initiative gathering pace in APAC
Front Capital Systems and IBM have teamed up to develop Front's Linux-based financial services software for Asia-Pacific region customers.
5 minutes with... Matthew Hawkins, IS manager, Radio Rentals Group
Radio Rentals Group's IS manager Matthew Hawkins shares his IT experiences with Computerworld's Helen Han.
Has India reached its limits as an offshore development hub?
Russia is poised to be a major player in the offshore outsourcing market with hourly contractor rates around 40 per cent lower than the market leader India.
Is IT losing its place?
IT's contribution to business is being forgotten as the industry struggles to survive what Gartner calls a "trough of disillusionment".
25 Q&As: Dodging the silver bullets
As part of Computerworld's silver anniversary celebrations 25 IT managers recall the ups and downs of their careers. Here, David Braga, VP and head of investor services technology, PJ Morgan Investor Services, Australia shares his experiences with Helen Han.
25 Q&As: Why is ‘vendorspeak’ so hard?
As part of Computerworld's silver anniversary celebrations 25 IT managers recall the ups and downs of their careers. Here, Andrew Fisher, Director of IS, Knight Frank Australia, Melbourne, shares his experiences with Helen Han.
25 Q&As: Hot foot it out the back door
As part of Computerworld's silver anniversary celebrations 25 IT managers recall the ups and downs of their careers. Here, Paul Simmonds, Infrastructure services manager, Business Services, Smorgon Steel Group, Victoria, shares his experiences with Helen Han.
25 Q&As: Serving the community
As part of Computerworld's silver anniversary celebrations 25 IT managers recall the ups and downs of their careers. Here, Cynthia Crane, chief information officer, Cairns City Council, Qld, shares her experiences with Helen Han.
25 Q&As: Countless hours on the old VIC20
As part of Computerworld's silver anniversary celebrations 25 IT managers recall the ups and downs of their careers. Here, Bill Advic, IT manager, Westfarmers Energy, Myaree, WA, shares his experiences with Helen Han.
Australian business rates high on fraud hit list
On a global scale Australian enterprises are among those hardest hit by fraud attacks, according to the PricewaterhouseCoopers' 2003 Global Economic Crime Survey.
Outsourcing saves SA govt big bucks: report
Unlike recent Senate hearing claims that Australian Tax Office's IT services contract with EDS blew out by $400 million in its first four years due to mismanagement, a new study points to EDS as an example of how cost savings were gained in an outsourcing deal.
Stretch named as chief of AAPT
Telecom New Zealand has appointed Jonathon Stretch as chief executive of its Australian operation AAPT.
Wesfarmers CSBP extends outsourcing deal
Wesfarmers CSBP has extended its IT outsourcing contract with KAZ Group for another four years, widening the scope of the contract until June 2007.
Deloitte Consulting may cut 30 local IT jobs
In a move which could make 30 local IT staff redundant, Deloitte Consulting is believed to be progressively closing down its Asia-Pacific and Africa IT support team. The move follows the consultancy's reintegration with its parent Deloitte Touche Tohmatsu, according to a former Australian IT professional with the company.