Crm Whitepapers
Despite spending many billions of dollars on Customer Relationship Management projects, poor customer service is still pervasive. Those projects that have succeeded have recognized the central role of a process-oriented approach. By understanding and supporting both the processes within the organization and those that exist between the fi rm and its customers, the enterprise can reduce costs, take agility to the next level, and at the same time, build truly effective relationships that customer’s value. (1) The net result is top line growth at the expense of competitors, all the while driving down costs. Read on.
Read here how Crazy John’s chose Sword Ciboodle to provide their contact centre and retail stores with a comprehensive and consistent view of all customer information across all service channels. Integration to more than 25 backend systems provide real-time payment processing at point of sale, and fully leverage existing technology investment. Operational dashboards optimise business decision making capability, giving management a dependable view of actual as well as pipeline sales. Driven by Sword Ciboodle’s agility, Crazy John’s can now add new mobile virtual network operator partners and uniquely branded and bundled product suites. Read on.
From training worries to compatibility woes, fears of business disruption can spread when IT announces a Microsoft Office 2010 upgrade. Here's how IT can steer clear of four big upgrade mistakes. Read on.
LoadRunner software is the industry standard software for performance validation. Generate real life load. Identify and diagnose problems. Deploy with high quality and confidence. Read on for more information.
This white paper describes the techniques and technologies that organizations should master on their way to management excellence.
Fruitful customer segments must be targeted, lead conversion maximized, and existing customers up-sold and renewed. Learn how - read industry-driven insights into CRM trends, value, and evaluation.
Implementing ERP, CRM, EAM is complicated. Here are six simple steps to take in order to manage that complexity.
Customer acquisition and retention is key to business survival, and with today's web-savvy consumers and business users, nowhere is the difference between good and bad service more keenly apparent than online. Protect revenue and accelerate growth - learn how to offer visitors a superior web experience.
Maximising customer capital means making the most of each customer interaction by creating better interfaces with your customers and, more importantly, establishing the right interface for each kind of customer. Get closer to customers - read more.
A sample of 100 interviews was collected with IT decision makers and influencers with knowledge of the organisation’s service / help desk software solution. See what they had to say about costs, support, and solutions. Read on.