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News about service management
  • Can process assessments be automated?

    Researchers at the University of Southern Queensland (USQ) have built a world-first automated process assessment tool based on the international standards for IT Service Management (ITSM) and process assessment.

  • ServiceNow poaches Optus Business IT director

    Enterprise service management company ServiceNow has recruited former Optus Business IT director Apurva (Aps) Chikhalikar for a newly create C-level role in the Asia Pacific and Japan region.

  • Customer experience at heart of NextDC service management project

    A business transformation program undertaken at NextDC has seen the data centre provider roll out a service management platform, initially to manage internal IT ticketing but now increasingly used throughout the business as alternative to email and with an eye on extending it to more customer-facing interactions.

  • 10 tips on how to win the IT asset management challenge

    Companies have a lot to gain by maintaining control of IT assets. They can avoid massive unplanned expenses, increase productivity and provide easy access to information for decision making. When designing an IT asset management (ITAM) program, keep these tips in mind.

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