Telstra customer complaints decline to 66,000
Telecommunications giant Telstra has topped the most-complained about carrier rankings this year, amid a wider fall in overall numbers.
Telecommunications giant Telstra has topped the most-complained about carrier rankings this year, amid a wider fall in overall numbers.
The Department of Human Services’ controversial ‘robo-debt’ system lacks usability and transparency, according to a Commonwealth ombudsman’s report released today.
Issues with the Australian Taxation Office’s (ATO) IT systems Change Program have resulted in a number of Centrelink customers having their Family Tax Benefit (FTB) payments suspended, the Commonwealth Ombudsman has reported.