Jetstar expands use of virtual assistant
Jetstar’s ‘Jess’ virtual assistant can now answer customer enquiries over Facebook Messenger.
Jetstar’s ‘Jess’ virtual assistant can now answer customer enquiries over Facebook Messenger.
As brands realise their customers not only don’t mind dealing with a virtual agent instead of a human – they actually prefer it – they are beginning to put them on the frontline of customer interactions.
Melbourne IT CEO Martin Mercer announced the “turnaround complete” as the company released its full year financial results this morning.
Jetstar has appointed a new chief information officer to replace Grainne Kearns. Claudine Ogilvie, currently CIO at Ridley, will take on the role from mid-August.
Jetstar is preparing for changes to how it manages technology within the business that will include a restructure of its IT team.
Telstra has signed a multi-million dollar network application and services contract with Jetstar in Asia.
Customers who receive a flight itinerary email from Jetstar containing PDF attachments have been advised to delete the email straight away.
Virgin Australia has sent out an alert to customers warning them about fake travel itinerary emails which may contain a virus or spyware.
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Jetstar and Virgin say that the rollout of Wi-Fi internet on board flights in Australia won't take place until third party providers begin installing terrestrial Wi-Fi base stations to provide internet connectivity.
Jetstar is upgrading its unified communications (UC) environment as part of a new whole-of-company approach towards technology and mobility.
Following in the footsteps of its nimbler low-cost airline subsidiary, Jetstar, Qantas has launched a mobile check-in service.
Australian airline Jetstar will use what it claims as world-first technology to issue boarding passes via mobile phone text message and 24 hour pre-enrolment check-in before the end of 2009.
Its CEO told his staff that it was akin to giving someone a heart and lung transplant while they are in the middle of a marathon -- without stopping. And that pretty much was what it was like for Jetstar last weekend as the low cost airline embarked on its largest IT overhaul since it took flight in 2004.