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Jetstar expands use of virtual assistant

Jetstar’s ‘Jess’ virtual assistant can now answer customer enquiries over Facebook Messenger.
The battle for the brains of the call centre killer bots

As brands realise their customers not only don’t mind dealing with a virtual agent instead of a human – they actually prefer it – they are beginning to put them on the frontline of customer interactions.
Melbourne IT announces ‘turnaround complete’ amid strong growth

Melbourne IT CEO Martin Mercer announced the “turnaround complete” as the company released its full year financial results this morning.
Jetstar appoints new CIO

Jetstar has appointed a new chief information officer to replace Grainne Kearns. Claudine Ogilvie, currently CIO at Ridley, will take on the role from mid-August.
Jetstar restructures IT team

Jetstar is preparing for changes to how it manages technology within the business that will include a restructure of its IT team.

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