IT Service Management - News, Features, and Slideshows

News about IT Service Management
  • Can process assessments be automated?

    Researchers at the University of Southern Queensland (USQ) have built a world-first automated process assessment tool based on the international standards for IT Service Management (ITSM) and process assessment.

  • ServiceNow poaches Optus Business IT director

    Enterprise service management company ServiceNow has recruited former Optus Business IT director Apurva (Aps) Chikhalikar for a newly create C-level role in the Asia Pacific and Japan region.

  • Customer experience at heart of NextDC service management project

    A business transformation program undertaken at NextDC has seen the data centre provider roll out a service management platform, initially to manage internal IT ticketing but now increasingly used throughout the business as alternative to email and with an eye on extending it to more customer-facing interactions.

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