customer service - News, Features, and Slideshows

• Why CIOs should spend a day on the helpdesk

  Ever had an experience that was less then you expected and then the customer contact team left you seething? Perhaps it is time for the CIO to return and spend a day on the helpdesk.

• Singapore Airlines takes flight with tablet app

  Cabin crew on Singapore Airlines are creating digital voyage reports and improving customer service during each flight thanks to a new tablet app.
  

• TIO task force to field NBN grievances

  The Telecommunications Industry Ombudsman (TIO) has had to set up a special team to handle rising complaints about the National Broadband Network.

• Epic Pharmacy injects $1.5 million into Flamingo for healthcare VRM software

  Epic Pharmacy has invested $1.5 million in Flamingo, an Australian developer of vendor relationship management (VRM) software.

• Telstra applies stickers, magnets for smarter customer support

  Telstra has turned to a tech startup for a context-based, self-service support system currently being tested with 10,000 broadband subscribers.

• Consumers wary of speech recogntion technology: report

  Organisations looking to implement voice automation systems need to think very hard about the needs of their customers before doing so, a new report has found.

Whitepapers about customer service

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  How Can Retailers Satisfy Today’s Customers?

  Today’s customers can shop anywhere, anytime, using mobile devices, Amazon, and even social media. This has led to major changes in customer behaviour and now presents new challenges for traditional retailers to overcome. However, omnichannel analytics is helping retailers to rise above these challenges and improve their operations. This eBook discusses how retailers can utilise analytics to improve their customer service.

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  Looking for Customer Feedback in All the Right Places

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  Increase Customer Service Agility with Cloud Contact Centres

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  Plan Now for Customer Service in 2021