customer relationship management (CRM) - News, Features, and Slideshows

News

• Rinnai seeks efficiencies through automating CPQ

  Rinnai Australia says it expects its reps to cut the CPQ — configure, price, quote — process from days to hours by using Salesforce Quote-to-Cash for sales of commercial hot water systems.

• Hasso Plattner on the cultural shift behind SAP's 'intelligent enterprise’

  SAP founder Dr Hasso Plattner looks back at the history of the company and where it is headed under its new internal slogan of 'the intelligent enterprise'.

• Everything you need to know about SAP’s new CRM product: C/4HANA

  SAP has rebranded its customer relationship management (CRM) offering in an attempt to take on the established market leader, Salesforce.

• A brief history of Salesforce.com

  The way the story goes is that Marc Benioff was floating in the sea just off Big Island in his beloved Hawaii during a sabbatical when he thought: why can't buying software be as a simple as Amazon is for consumer goods?

• Will cloud killed on-premise CRM? SugarCRM doesn't think so

  Despite the growth of customer relationship management software-as-a-service, SugarCRM says on-premise deployment of CRM shows no sign of dying.

• Queensland Performing Arts Centre tenders for CRM system

  The Queensland Performing Arts Centre (QPAC) has issued an invitation of offer for a new customer relationship management (CRM) system.

• Local govt association boosts customer focus, knowledge management

  The Local Government Association of Queensland is in the process of upgrading its CRM system and rolling out document management software as part of a customer-centric technology refresh.

• Woolworths Liquor cuts customer call wait times

  Woolworths’ Liquor Multi Option Retail division has reduced customer phone wait times following the implementation of communications software in 2010.

• Her Fashion Box personalises customer retention

  A Sydney fashion e-commerce startup has targeted customer retention by becoming an early adopter of the Flamingo vendor relationship management (VRM) platform.

• Intergen NZ outlines Australian expansion plans

  New Zealand-based IT services company, Intergen, has outlined a three-year expansion plan to tackle the Australian market in areas such as customer relationship management (CRM), SharePoint and Cloud services.