Telstra customer complaints decline to 66,000
Telecommunications giant Telstra has topped the most-complained about carrier rankings this year, amid a wider fall in overall numbers.
Telecommunications giant Telstra has topped the most-complained about carrier rankings this year, amid a wider fall in overall numbers.
Consumers made over 124,000 complaints about mobile, Internet and landline services during 2014-15, a new Telecommunications Industry Ombudsman report has revealed.
The Telecommunications Industry Ombudsman has reported the lowest number of complaints about telcos in seven years.
The Australian Communications and Media Authority (ACMA) hopes to cut bill shock with a renewed emphasis in the coming year on enforcing data usage alerts under the Telecommunications Consumer Protection (TCP) code, according to an ACMA official.
The Telecommunications Industry Ombudsman (TIO) has had to set up a special team to handle rising complaints about the National Broadband Network.
Grumbling has risen in volume among telecom customers, with one in five customers unhappy with their service and less than half satisfied with responses to complaints, according to the latest survey by the Communications Alliance.
The new TCP code has contributed to a large reduction in the number of complaints to the Telecommunications Industry Ombudsman (TIO) in the 2012-13 financial year, according to ombudsman Simon Cohen.
Telstra (ASX:TLS) added 1.3 million new mobile customers in 2013 while at the same time reducing complaints to the Telecommunications Industry Ombudsman (TIO) according to CEO David Thodey.
Telcos are improving but still face too many customer complaints, according to the Australian Communications Consumer Action Network (ACCAN).
Australia’s top three telcos are responding in timely fashion to customer complaints, according to the Australian Communications and Media Authority (ACMA).
The company funding a class action lawsuit against Vodafone Hutchison Australia has said it will issue the court case by the end of August.
It’s “no cake walk” for telcos to comply with the new Telecommunications Consumer Protection (TCP) code, according to Communications Alliance CEO John Stanton.
Consumer complaints about mobile roaming charges have dropped, but the disputed amounts for complaints are increasing, with one customer lumped with a $147,908 bill after a European holiday, according to the Telecommunications Industry Ombudsman (TIO).
Complaints about Optus have increased 47 per cent, while complaints about Telstra have dropped 21 per cent decrease in 2011-12, according to the Telecommunications Industry Ombudsman (TIO).
Vodafone Hutchison Australia (VHA) recently announced its plans to improve its customer service and support after its poor performance in this area over the financial year.