Australian Communications and Media Authority (ACMA) - News, Features, and Slideshows

News

• Mobile broadband taking off in Aus: ACMA

  Six in 10 Australian adults have a 3G phone and of these 40 per cent use it to access the internet, according to statistics compiled by ACMA.

• Spam Act mixed success: ACMA

  The Spam Act 2003 has proved successful in combating the proliferation of unwanted emails in Australia but has limited benefit for combating international spam, according to the Australian Communications and Media Authority (ACMA).

• Telstra acknowledges massive privacy breach

  Telstra has potentially breached the privacy of some 220,000 consumer and business customers, mailing out letters incorrectly containing customer names, telephone plans and phone numbers.
  

• ACMA: International collaboration on spam critical

  The Australian Communications and Media Authority (ACMA) is encouraging more countries to start anti-spam groups.

• Chapman continues in ACMA directorship

  Communications minister, Senator Stephen Conroy, has announced the reappointment of the Australian Communications and Media Authority’s (ACMA) chairman, Chris Chapman.
  

• Online complaints increase three fold: ACMA

  The Australian Communications and Media Authority (ACMA) received a total of 3212 online complaints in the past year, more than three times the number of complaints it received in the previous year, according to the industry watchdog's annual report.

• Telcos refuse to budge on customer service: ACMA

  The Australian Communication and Media Authority’s (ACMA) public inquiry into telecommunication customer care has drawn poor responses from the industry, according to ACMA chairman Chris Chapman.
  

• ACMA feels regulatory squeeze of evolving networks

  The influx of new internet access technologies and accompanying devices has put pressure on the Australian Communications and Media Authority (ACMA) to rethink how it regulates service providers and manages user identities.

• ACMA whacks Optus for premium SMS delay

  Optus will be the last major Australian telco to implement premium SMS barring when it activates the service on 11 October this year.
  

• Best Buy Australia slapped for contact mismanagement

  The Australian Communications and Media Authority (ACMA) has fined boutique computer electronics retailer Best Buy Australia $8,000 for spamming users by email.

• Honesty key to building customer trust: ACMA CIO

  Building trust is best achieved through finding the right person, and always being honest, according to the Australian Communications and Media Authority's (ACMA) chief information officer, Carsten Larsen.
  

• Updated: Japan, Australia enter broadband agreement

  Communications minister, Stephen Conroy, has signed an agreement with Japan's minister for Internal Affairs and Communications, Kazuhiro Haraguchi, that would see Australia and Japan strengthen bilateral cooperation in broadband technology and other ICT matters, according to reports.
  

• Telcos must lift customer service game before NBN

  Take-up of services on the National Broadband Network (NBN) could be hindered by poor telecommunications customer service, an industry group has claimed.
  

• Optus, Vodafone struggle to meet ACMA's premium SMS barring deadline

  Despite being notified by the Australian Communications and Media Authority (ACMA) in March of the need to implement premiums SMS barring services for customers, half of the top four telcos have struggled to meet the communication regulator’s 1 July deadline.

• Aussies take to the web for TV, movies

  Up to 20 per cent of Australians have watched a full-length television program over the Internet, and one in eight have seen a full movie online, according to a report by the Australian Communications and Media Authority (ACMA).