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  • 16 March 2017 12:44

Genesys Asia Pacific Partners Recognised for Outstanding Achievements at APAC Partner Conference

Customer experience solutions leader also announces expansion and enhancements to its APAC Partner Network

SYDNEY — 16 March, 2017 — Genesys® (http://www.genesys.com/anz ) , the global leader in omnichannel customer experience and contact centre solutions, recognised its top performing partners during the annual Genesys APAC Partner conference held Feb. 20-22 at the Gold Coast, Australia.

This year’s Best Performing Partner award recipients were: • Australia and New Zealand: Veridian Solutions and Datacom Services • Greater China: eSoon China Ltd. • India: CS Infocomm Pvt. Ltd. • Japan: NEC Corp. and Itochu Techno Solutions Corp. • South Korea: Netcom Solution Co., Ltd. • Southeast Asia: Hewlett Packard Enterprise • Asia Pacific: Dimension Data

On accepting the award for Best Performing Partner of the Year 2016, Asia Pacific, Michael Slip, General Manager, CX and Collaboration Business Unit at Dimension Data Australia, said, “Dimension Data has enjoyed a global relationship with Genesys for more than 20 years. During that time, we have worked together on many large-scale projects, delivering stellar results for our clients in the Asia Pacific region. Genesys is a valued partner of our business and we are committed to growing in every market together. We look forward working together long into the future.”

The conference also saw Genesys announce the expansion of its Asia Pacific Partner Network, with new partners in Asia and an increased presence across the region.

The expansion of the network means Genesys and its partners can offer complete solutions for customer engagement to a wider spectrum of companies across APAC. Solutions can be tailored to specific requirements, including complementary portfolio offerings such as unified communications and collaboration tools.

By joining the Genesys Partner Network, businesses can grow, increase operational efficiency with online tools, training and support, and ultimately achieve increased levels of profitability.

With the expansion of its Partner Network, Genesys has also incorporated enhancements to make it easier to do business with the company.

“We are continuously encouraged by Genesys growth across the APAC region, which is also driving the expansion of our partner ecosystem,” said Keith Budge, senior vice president of Genesys Asia Pacific. “To better support this expansion, we’ve created distinct technology, services and business partner categories within our program. This gives partners easier access to support, along with other benefits.”

Genesys currently numbers more than 1,000 partners worldwide, representing a mature and broad range of skills to ensure successful deployments and superior support and service for its customer engagement solutions. For more information about the Genesys Partner Network, visit http://www.genesys.com/anz/partner-network.

About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the centre of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognised by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Visit http://www.genesys.com/anz .

Connect with Genesys via Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Media Contacts:

Ericia Lim Genesys ericia.lim@genesys.com +65 9688 2907

Daniela Alavanja H+K Strategies for Genesys Daniela.alavanja@hkstrategies.com +61 2 9286 1297

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