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Salesforce Project Lead

Full Time
QLD, Brisbane
Posted on 04.12.2017

Attractive Salary | South Brisbane Location
Well Established Company with a Global Presence
Global Salesforce Team | Agile Environment

Job Description

Implement, administer and manage adoption of Clicktools, ensuring project and business needs are met, with the ultimate outcome of delivering a business process automation tool that increases business profitability and performance.

Responsibilities

  • Implement and administer Clicktools Survey tool and its integration to Salesforce.com for all brands globally, including support areas
  • Work with the Team Business Leader on contract negotiation and budgets
  • Maintain expert level product knowledge
  • Monitor engagement, usage, functionality fit, errors and issues for Clicktools
  • Conduct product demonstrations and training sessions
  • Gather and document business requirements and solutions
  • Estimate and document project hours (and costs where applicable)
  • Manage stakeholder expectations
  • Manage project rollout using agile project methodology
  • Configure and maintain the project solution in Salesforce.com and Clicktools
  • Analyse customer experience and survey data and make recommendations to the business
  • Maintain data integrity in the system
  • Support our administrators located within deployed countries

Qualifications
  • Strong interpersonal and communication skills
  • Strong time management and organizational skills
  • Client and stakeholder engagement capabilities
  • Project management experience desirable
  • Business analytics
  • Customer feedback / Surveys
  • Data management (Access experience a plus)
  • CRM / Business Process Automation
  • System Integration

To submit your application, please apply online using the appropriate link below quoting Ref No. 4B/25600 .

How to Apply?

Click on the link below

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