Telstra, Genesys to offer cloud contact centre services
Telstra and Genesys have teamed up to launch a cloud contact centre offering in September which will provide contextual Web chat, mobile and fixed line communications.
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MicroStrategy sells off contact center software division
BI (business intelligence) vendor MicroStrategy is getting out of the contact center software business, having sold off its Angel subsidiary to Genesys for roughly US$110 million in cash. The deal is expected to close in March.
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Lands' End, software vendor at contract impasse after 20-year relationship
Lands' End is at legal loggerheads with its longtime payroll software vendor over how much longer the clothier can lawfully use the application, with US$1 million in potential fees hanging in the balance.