The Business Case For Managing Complexity
Underpinning the global economy is a vast infrastructure that is inherently complex. However, excess complexity that manifests itself in lack of innovation or poor customer service is a significant problem causing real and quantifiable business damage today, according to a survey of 749 business managers conducted in 2015 by Harvard Business Review Analytic Services.
The good news is that many organisations acknowledge they have a problem with excess complexity, and many have taken steps to better manage it. Read this paper to find out more.