Stories by Dr Wissam Raffoul

DevOps vs ITIL?

There is debate within the IT industry whether or not DevOps can replace ITIL.

How to design a CMDB in the cloud era

Since 1994 many Australian IT organisations have been implementing configuration management practices. However, it has been done with limited success when assessed against the key objectives of configuration management process and its associated database (CMDB) in terms of service availability and configuration items interdependencies.